Returns

Return / Replacement of products

In the event of a return due to a defective product or due to an error in your order (for example if you received a different product than the one you ordered) in order to complete the return of the item, it is necessary to meet the following conditions: 

1. Product returns can be accepted within 14 days from the date of receipt. 
2. The product must have been purchased exclusively from koukouvari 

Return process: 

1. Contact us for return details. When communicating with us, you should know the receipt number or date of purchase and the product code. 
2. It is necessary that you send us a photo of the item in order to have a better picture in our communication with you and to confirm the acceptance of the return. 
3. Package the product to protect it during shipping. 
4. In the event that the product has a manufacturing defect or a mistake has been made in your order, you send the package with the courier company that we will indicate to you; courier expenses charged to the recipient. 

*Please note that the return shipping costs are charged to our company only in case of our error or defective product. In any other case, the costs are borne by the customer.
*The process of return of a product(s) has an average time of 10 working days.
*For more information, please call us at +30 210 2799087. 

 

Order Cancellation  

In order to cancel your order after its completion, please contact us at +30 210 2799087. 

The company has the right to cancel the customer’s order if: 

*The customer has declared “Received in store” and has not received his order within (4) four working days of his notification. 

*The customer has not paid the amount of his order within (4) four business days (applies to the “bank deposit” payment method).